Last Updated: 28th of JULY,2025
Welcome to ATHENIAM. These Terms and Conditions govern your use of our website and the purchase of our handcrafted jewelry. By accessing our website or making a purchase, you agree to these terms.
About ATHENIAM
ATHENIAM specializes in sustainable, handcrafted ornaments made from eco-friendly materials including glass, bamboo, stone, shells, jute, and terracotta. Each piece combines traditional artistry with modern elegance.
Acceptance of Terms
By using our website, placing orders, or purchasing our products, you confirm that:
- You are at least 18 years old or have parental consent
- You accept these Terms and Conditions in full
- You provide accurate and complete information
Product Information
Descriptions and Images
- We strive for accurate product descriptions and images
- Colors may vary slightly due to screen settings and lighting
- Each handcrafted piece is unique and may have minor variations
- All materials and dimensions are described to the best of our ability
Availability
- Products are subject to availability
- We reserve the right to discontinue items without notice
- If an ordered item becomes unavailable, we will contact you promptly
Ordering and Payment
Order Process
- Orders are confirmed upon payment receipt
- We reserve the right to refuse orders at our discretion
- All prices are in EURO and include applicable taxes where required
Payment Terms
- Full payment is required before order processing
- We accept major credit cards and approved payment methods
- Payment processing is handled by secure third-party providers
Pricing
- Prices may change without notice
- The price at the time of order confirmation applies
- Promotional prices are valid for specified periods only
Shipping and Delivery
Shipping Policy
- We ship throughout Europe
- Shipping costs are calculated at checkout
- Delivery timeframes are estimates and may vary
- Risk passes to you upon delivery to the shipping address
Delivery
- Delivery requires a signature or safe delivery location
- We are not responsible for delays caused by shipping carriers
- International customs duties are the customer’s responsibility
Returns and Refunds
Return Policy
- Returns accepted within 14 days of delivery (EU Distance Selling Regulations)
- Items must be unused, undamaged, and in original packaging
- Custom or personalized orders cannot be returned unless defective
- Return shipping costs are the customer’s responsibility unless item is faulty
Refund Process
- Refunds processed within 14 days of receiving returned items
- Original shipping costs are non-refundable
- Refunds issued to original payment method
Damaged or Defective Items
- Report damaged items within 48 hours of delivery
- We will arrange replacement or full refund including shipping costs
- Provide photos of damaged items for claims processing
Intellectual Property
Our Rights
- All content, designs, trademarks, and logos are owned by ATHENIAM
- You may not reproduce, distribute, or use our intellectual property without permission
- Product designs and brand elements are protected by applicable laws
Your Content
- Any reviews, photos, or content you submit may be used for marketing purposes
- You grant us a non-exclusive license to use your submitted content
- You confirm you own rights to any content you provide
User Conduct
You agree not to:
- Use our website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Submit false, misleading, or harmful content
- Violate any applicable laws or regulations
Limitation of Liability
Our Liability
- Our liability is limited to the purchase price of the item
- We are not liable for indirect, incidental, or consequential damages
- This does not affect your statutory consumer rights under European law
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.
Data Protection
Your personal information is handled according to our Privacy Policy and applicable European data protection laws (GDPR). Please review our Privacy Policy for details.
Dispute Resolution
Governing Law
These terms are governed by European Union consumer protection regulations.
Disputes
- We encourage resolving disputes through direct communication
- European customers may access Online Dispute Resolution platforms
- Legal disputes will be handled by competent courts.
Modifications
Changes to Terms
- We may update these terms at any time
- Significant changes will be communicated via email or website notice
- Continued use after changes constitutes acceptance
Product Changes
- We reserve the right to modify products and services
- Material changes will be communicated to customers with pending orders
Severability
If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.
Entire Agreement
These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and ATHENIAM.
Consumer Rights
Nothing in these terms affects your statutory rights as a consumer under European law, including:
- Right to cancel within 14 days (Distance Selling Regulations)
- Right to receive conforming goods
- Right to repair, replacement, or refund for faulty goods
Contact Information
For questions about these Terms and Conditions:
Email: info@atheniam.com] Address: Didlukio g. 58
We aim to respond to all inquiries within 24 hours.
These Terms and Conditions comply with European consumer protection laws and regulations. Last reviewed: 28th of july,2025